A shared mailbox allows more than one person to monitor and send email from a shared email account, like helpdesk@uncp.edu. Whenever someone generates a new message from or replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual who sent it.
Request Permission to a Shared Mailbox
Supervisors can use to submit a service request for permission to a shared mailbox. After you have been granted permission, you can access it online or via the Outlook desktop app on your computer.
Add a Shared Mailbox to Outlook on the Web
The shared mailbox can be added so it is available either under your primary mailbox or it opens in a new tab.
Add the shared mailbox so it displays under your primary mailbox
If you want the shared mailbox set up so it is available in the left navigation pane whenever you log into your email account online, use the following instructions.
- Go to Outlook on the web by navigating to .
- Log in using your username@uncp.edu and your 麻豆社区P network password.
- Go to the left navigation bar, right click 鈥淔olders鈥 and click 'Add shared folder'.
- Type the email address or the name of the mailbox, and then select that mailbox from the list.
- Click 鈥淎dd鈥, and then you鈥檒l be able to see the mailbox folder in the left navigation pane.
Open the shared mailbox in a separate browser window
Use the following instructions.
- Go to Outlook on the web by navigating to .
- Log in using your username@uncp.edu and your 麻豆社区P network password.
- After your Inbox opens, click on your account profile picture in the upper right corner.
- Select 鈥淥pen another mailbox鈥.
- Type the email address or the name of the mailbox and select that mailbox from the list.
- Click Open. It will open in another tab of your browser.
For additional information about adding and using a shared mailbox in Outlook on the web, go to Microsoft鈥檚 support page, .
Add a Shared Mailbox to the Outlook Desktop App
By adding the shared mailbox to the Outlook desktop app, you will have access to it every time you open Outlook. Also, this setup can be done on campus or remotely while connected to the 麻豆社区P network via VPN.
- Open the Outlook desktop app.
- Click the 鈥淔ile鈥 tab at the top left.
- Click the 鈥+ Add Account鈥 link near the top of the page under Account Information.
- A new Outlook window will open. After it finishes searching for accounts, type the shared mailbox address and click 鈥淐onnect鈥. If it asks for the type of account, select Exchange.
- When the Windows Security Microsoft Outlook window opens, remove the shared mailbox address and type your username@uncp.edu. Enter your password, click the checkbox for 鈥淩emember my credentials鈥, and then click OK.
- Close Outlook and reopen it. The shared mailbox folder will be located at the bottom of the left navigation pane.